What Is Our Returns Policy?
You have 30 days to return any items to us. All items must be unopened and unworn at the time of return, with original packaging and tags intact and included. You can find exceptions to this rule detailed below. We also accept back faulty items that have been worn, which you can find more information about below. Any items that arrive outside of the 30 day return period may be subject to a return to you or we may choose to issue a credit note instead. This is down to the discretion of our customer service team.What If My Items Are Faulty?
Faulty items that you have opened and worn can be returned. If your items develop a fault upon first wear they may be returnable, even after the 30 day period. This is at the discretion of our returns department. Please follow all care instructions as this affects eligibility.What Types Of Items Can I Return?
As per Consumer Contract Regulations 2013, swimwear can be tried on if the tags remain intact and they are returned with all packaging. Items must be worn over your own underwear for hygiene reasons. Please use any hygiene strips supplied. All items must be returned in a saleable condition. We cannot accept any items that are marked, damaged, altered, or otherwise differ from how they were sent to you.How Do I Return My Order?
You can return items to us easily via the Post Office.Please package your items safely and securely. You can reuse your original packaging if you wish.
Please write our address on the box or bag and purchase a postage label from your Post Office. Some branches of the Post Office do not require you to have the address on the front, but will print you a label with our address on it (please check with your local branch) when you buy the postage.
Make sure you keep your proof of postage in case you need to claim for the parcel if it does not arrive. The type of postage and speed of delivery you select is up to you, but please note, we cannot cover the cost of your return.
The address you need to return to can be found on our help page.